How to Use In-App Messaging

Liaqa’s in-app messaging simplifies communication by consolidating all client interactions into one centralized platform. Here’s how to maximize this feature to enhance your business communications effectively.

Accessing In-App Messaging

1. Log In: Visit liaqa.com and sign into your account.
2. Navigate to Messaging: Select the ‘Inbox’ option from the main menu to access your messages.

Using Key Messaging Features

Creating a New Message

Computer:

• Click the ‘+’ icon to start a new message.
• Search for the client, select them, and press ‘Next’.
• Enter your message and press ‘Send’.

App:

• Tap the ‘+’ icon and select ‘Single Chat’.
• Find the client, select them, and press ‘Next’.
• Type your message and hit ‘Send’.

Creating a New Group Message

Computer:

• Click the ‘+’ icon to initiate a new group message.
• Search and select multiple clients and press ‘Next’.
• Write your message and press ‘Send’.

App:

• Tap the ‘+’ icon and choose ‘Group Chat’.
• Search for and select the clients, then press ‘Next’.
• Compose your message and tap ‘Send’.

Understanding Tabs

• Clients Tab: Used for starting new messages with individual clients.
• Groups Tab: Used for group messaging.
• Tags Tab (Computer only): Quick access for messaging clients grouped under the same tag.

Messaging Multiple Clients Simultaneously

Computer:

• Click the ‘+’ icon and select the clients.
• Choose ‘Send each chat individually’, press ‘Next’.
• Type your message and press ‘Send’.

Sending Messages by Client Tag

Computer:

• Click the ‘+’ icon and go to the ‘Tags’ tab.
• Search and select a tag.
• Decide if you want individual messages or a group message, then press ‘Next’.
• Write your message and press ‘Send’.

How to Send a GIF

To add a bit of fun or express emotions in your conversations, you can send a GIF:

1. Click the ‘GIF’ icon located in the text area where you type your message.
2. A search bar will appear, allowing you to look for the perfect GIF to convey your message. Our GIFs are powered by Giphy, providing you with a wide range of options.

How to Use the Emoji Keyboard

Emojis are great for adding a personal touch or emotion to your messages:

1. Press the emoji icon (smile icon) in the text area where you type your message.
2. This will open an emoji search tool, enabling you to find and select the emoji that best fits your message.

How to Send a Photo

Photos can help clarify discussions or share visual updates:

1. Click the photo icon in the text area where you type your message.
2. This action opens your computer’s file explorer, allowing you to select and upload images directly into your conversation.

How to Attach a File

Attaching files is essential for sharing documents or other relevant information:

1. Press the paperclip icon in the text area where you type your message.
2. Navigate through your files to select the document you wish to send, and then attach it to your message.

How to Send a Voice Message

Voice messages can provide a personal touch and are often more convenient than typing long texts:

1. Click the microphone icon in the text area where you type your message.
2. You will then be able to record your message. There are options to pause or cancel the recording if needed. Once you are satisfied with your recording, press the send button to deliver your voice message.

Each feature is designed to make your communications on Liaqa more dynamic and effective, enhancing the overall experience for you and your clients.